The first week of June brought Digital Call Solutions the 2019 CECU convention and exposition, held in New Orleans. This year the overarching theme that Career Education Colleges and Universities decided to explore was innovation and technology skills, both of which are essential to continued growth in education and the ability to better prepare college students for their futures.

In a continual pursuit to offer the best and most secure call center services, Digital Call Solutions has partnered with The Blacklist Alliance to combat and reduce the risk of TCPA lawsuits.

There are many benefits to optimizing call center efficiency for both companies who use call centers and the customers who call into them.

But what does it mean to be efficient within a call center? There are the obvious industrial aspects of streamlining a process to keep productivity at a maximum and proper allocation of resources to keep costs low.

Maximizer, an industry leader in all-in-one lead generation technology for higher education, today announced that Student Matching Service, an EDU-focused contact center, has chosen its EduMax Managed Services to provide full campaign delivery and performance management.

We’re pleased to announce that Sam Fernandez has joined the Student Matching Services as Vice President of Strategic Alliances. In this new role, Fernandez will develop and lead business development, operational strategies and new growth-oriented initiatives.

Higher education is now accessible to a broader student base. There are more online learning platforms than ever before. And students of all kinds — more than six million students, in fact — are embracing new distance learning opportunities.

The term “nontraditional student” has officially become a misnomer. The characteristics used to describe this group reflect the majority of undergraduates seen in today’s classroom. In fact, 74 percent now hold at least one nontraditional quality.

The higher education space is continually changing, and the incoming student population is expected to further influence industry expectations. Born in the late 1990s or after, Generation Z students are beginning to step foot into the college classroom.